Mashreq Salaam Points Loyalty Program

1. What are Mashreq Salaam points?  

Mashreq Salaam Rewards is a loyalty program that benefits you with the rewards for using Mashreq banking solutions. You can earn points every time you make use of the credit and debit cards.

You can have the flexibility to redeem the Salaam points instantly online through Mashreq website at the leading retail and travel partners.

You can choose the topmost and well-known brands among supermarkets, restaurants, home furnishing, beauty, shoes, leather, etc., By doing this, if you are planning to buy airline tickets for a vacation with your family, purchase a new electronic device or get a jewelry item for your loved ones, you can easily redeem your Salaam points.

2. How to avail the Mashreq Salaam program?  

If you are a new customer,

• Getting registered with Mashreq Online
• Going through the partners in travel, retail categories of Mashreq bank where you can redeem your points instantly.

If you are an already existing customer,

• Sign in to the MashreqOnline and click on the “Salaam” tab existing in the homepage.
• As soon as you sign in to the page,
• You can see the total Salaam points you earned on the header which is displayed next to your name.
• View the category of retail and travel partners where you instantly make use of your points.

If you are not having any access to the MashreqOnline Access

• You can either get registered or call on the contact numbers they provide like +974408333

Go through : Mashreq Neo – Digital Banking

3. Offers available on Salaam points  

4. Benefits of Salaam Reward Program  

• By using Mashreq Salaam points, the customer can enjoy financial benefits with ease and flexibility.
• You get Innovative Point of Sales facility from the Mashreq bank which allows the customers to pay for their expenses through Salaam points by visiting any of the redemption partners available in the UAE.
• Redemption of points can be attained on a wide variety of categories like jewelry, fashion, furniture, electronics, department stores, etc.,
• In addition to these most reaping benefits, the customers can also gain from the Salaam Multiplier program where they can get five times more points when compared to the usual Salaam points they gain at the partner outlets.
• Recently, a Salaam program mobile application is also introduced by the bank that allows customers to go through latest offers, identify the redemption partner by the category and get the closest redemption partners from their current location.

Spend based benefits

In case of spend based benefits, the customer can earn points only on their Mashreq’s credit card or debit card.

Points earned by the customers based on these benefits are confined up to the limit of the credit card they use and any excessive expenses other than the limit if the credit card will not come under gaining of Salaam points.

Relationship based benefits

These are the benefits that can be acquired by the customer depending upon the eligibility criteria he has for the Salaam Reward Program.

You can also go through Mashreq Credit Card offers to know more about the offers they provide

5. Redemption of Salaam points  

In order to avail the instant redemption of Mashreq Salam points, you have to login into MashreqOnline and follow the below mentioned steps

• After logging into the MashreqOnline, you should choose the “Redeem Salaam points” that can be visible under the Quicklinks on the right side.
• By doing that, you will be automatically directed to the Salaam website
• Then you can go with clicking on the Redeem points that will be displayed on the left side of the web page.
• Select the outlet that you want to redeem
• Choose the amount you want to redeem
• Confirm the details that you have entered.

Redeeming Salaam points on hotel bookings and flight tickets

Inorder to redeem your Salaam points on hotel bookings and flight tickets,

• You have to click on “Redeem points on hotel bookings and flight tickets”
• You will be redirected to the partner site of MMI travels where you can book the flight tickets and hotels where you wish to stay
• In order to utilize the Salaam Points, you should log in using your Mashreq banking ID and password in order to pay using Salaam Points and Credit cards.

Redeeming Salaam points on movies

You can redeem Salam points on Nova cinemas by

• Visit any box office counter in the Novo Cinemas, select the type of ticket and number of tickets.
• Check the value of available points on your card by giving it to the counter staff at the theatre.
• Now, select the points that you want to get redeemed to get free movie tickets and then sign the receipt.

Redeeming Salaam points while you approach the partner outlets

• You can do this by carrying any credit or debit card with you to the partner outlets
• Show the credit card to the sales clerk and ask him to check the available points on your card.
• Now, select the points you want to redeem and sign the receipt.
• The bill can be paid fully by using points or partly by using Mashreq card and points

6. Things to consider during the redemption  

• If the customer’s relationship with Mashreq bank is active and approved by the bank itself, points can be redeemed using POS machines at chosen merchant outlets or towards the issuance of merchant gift vouchers
• The customer can allow Mashreq bank to debit their redeemed points with respect to the redemption request.
• The points that are earned during the billing session are eligible for redemption.
• The final conclusion shall be made by the Mashreq Bank itself regarding the points that have to be credited to the customers.
• Once the redemption of points gets completed, they cannot be exchanged, returned, redeemed by means of cash or credit.
• Salaam cards are returned only in the case of failure regarding the transactions or failure in the delivery of gift vouchers.

Penalty on earning Salaam points

The following are the conditions where Mashreq bank can stop the accumulation of Salaam points, terminate the membership of points of the customer, cancel the reward redemption points of the customer, etc.,

• When the customer’s relationship with the Mashreq Solitaire card is terminated
• When there is a delay of more than 30 days in the repayment of the loan by the customer.
• When a customer is not in alignment of terms and conditions imposed by Mashreq bank.
• Inappropriate behavior of the customer with the bank.
• When the customer goes against the terms and conditions of the Mashreq Salaam points.
• Fraud and other illegal activities carried out by the customer.

Welcome bonus of Salaam points

• Welcome bonus of Salaam points can be earned that are at a worth of 750 AED by paying the first year annual Solitaire fee and you can also earn Salaam points that are worth of 500 AED by spending AED 20000 in the first 60 days from the date of card issuance.
• Expenses on the categories including Government, Utility, Charity, etc. will not come under the spends of AED 20000
• Customers will not acquire Salaam points from the 2nd year onwards against the fee payment.

Documentation required to avail Salaam Points

• You need to have a Solitaire card for the purpose of verification.
• When you approach the merchant partner to use your voucher, you should provide your valid Solitaire credit card and valid ID proof.

Conclusion

On a whole Salaam Reward Program is an added advantage to the customers who go for using the financial and banking solutions of Mashreq Bank.

About the author

Gayathri Nethi

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